A blank Electronic Program Guide (EPG) can be incredibly frustrating. When your TV guide says 'No Information', it usually means your player application failed to sync with our servers during startup, or your device's cache is full.
In most apps like Smarters or TiviMate, you can manually refresh the guide. Go to the app Settings > EPG > Update EPG. Wait 2-3 minutes for the download to complete.
If refreshing doesn't work, your device memory might be full. Go to your device Settings (e.g., Firestick Settings) > Applications > Manage Installed Applications > Choose your IPTV app > Click 'Clear Cache' (DO NOT click Clear Data, or you will lose your login).
The EPG relies on exact time synchronization. Ensure your device is set to 'Automatic Time and Date' in the system settings. If the clock is off by even a few minutes, the guide will be blank.
Unplug your streaming device and your internet router for 2 minutes. Plug them back in. This simple step forces a completely fresh connection to our EPG servers.
Yes, our servers update the EPG data daily. However, depending on your app's settings, it may only attempt to download this data when you first launch the app.
Reviewed by
Hamza Ijaz
Last Updated: 2026-08-02
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